1. Introduction
Lock & Cash Sports Analytics ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our SMS service.
2. Information We Collect
Information You Provide:
- Phone Number: Required to deliver SMS messages
- Age Confirmation: Confirmation that you are 18 or older
- Consent Records: Your agreement to receive messages
Information Collected Automatically:
- IP Address: When you sign up through our website
- Timestamp: When you subscribed
- Browser Information: Type and version
- Device Information: Mobile or desktop
- Opt-in Source: How you subscribed (website, keyword, etc.)
Information from SMS Interactions:
- Message Delivery Status: Whether messages were delivered
- Opt-Out Requests: When you text STOP
- Help Requests: When you text HELP
- Reply Messages: Any responses you send
3. How We Use Your Information
We use your information to:
- Send sports analytics and insights via SMS
- Respond to your requests for help
- Process opt-out requests
- Improve our service quality
- Comply with legal obligations
- Prevent fraud and abuse
- Maintain service records
We do NOT use your information to:
- Sell to third parties
- Share with marketing companies
- Send unrelated promotional content
- Create user profiles for advertising
4. Information Sharing and Disclosure
We may share your information with:
Service Providers:
- Twilio: Our SMS delivery partner (see their privacy policy at twilio.com/legal/privacy)
- Web Hosting: To operate our website
- Analytics: To understand service usage (anonymized data only)
Legal Requirements:
We may disclose information if required by:
- Court order or subpoena
- Law enforcement request
- Legal proceedings
- To protect our rights or safety
Business Transfers:
If Lock & Cash is acquired or merged, your information may be transferred to the new entity.
5. Data Retention
We retain your information for:
- Active Subscribers: As long as you're subscribed
- Opt-Out Records: Indefinitely to prevent resubscription
- Consent Records: 4 years for compliance
- Message History: 90 days
6. Your Rights and Choices
You have the right to:
- Opt-Out: Text STOP to any message
- Access Your Data: Request what information we have
- Delete Your Data: Request deletion (except legally required records)
- Correct Your Data: Update incorrect information
- Port Your Data: Receive your data in a portable format
To exercise these rights, email: privacy@lockandcash.com
7. Data Security
We implement appropriate security measures including:
- Encryption of data in transit
- Secure servers with restricted access
- Regular security audits
- Employee training on data protection
- Incident response procedures
However, no method is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our service is not intended for anyone under 18. We do not knowingly collect information from children. If we learn we have collected information from someone under 18, we will delete it immediately.
9. California Privacy Rights
California residents have additional rights under CCPA:
- Right to know what personal information we collect
- Right to delete personal information
- Right to opt-out of sale (we do not sell personal information)
- Right to non-discrimination
To exercise these rights, email: privacy@lockandcash.com
10. Nevada Privacy Rights
Nevada residents may opt-out of the sale of personal information. We do not sell personal information, but to make a request, email: privacy@lockandcash.com
11. International Users
Our service is intended for U.S. users only. If you access from outside the U.S., you consent to transfer of your data to the U.S.
12. Do Not Track
We do not respond to Do Not Track browser signals. We do not track users across third-party websites.
13. Third-Party Links
Our messages may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
14. Changes to This Policy
We may update this policy and will notify you of material changes via:
- SMS notification to subscribers
- Update notice on our website
- Updated "Last Updated" date
15. SMS-Specific Privacy
Message Content:
- We do not read or store message content beyond delivery
- Automated systems process STOP and HELP keywords
- We do not share message history
Phone Number Use:
- Used only for service delivery
- Not matched with other databases
- Not used for telemarketing
- Not sold to third parties
16. Cookies and Tracking
Our website uses minimal cookies for:
- Session management
- Security purposes
- Basic analytics (anonymized)
You can disable cookies in your browser settings.
17. Contact Information
For privacy-related questions or requests:
- Email: privacy@lockandcash.com
- Mail: Lock & Cash Sports Analytics, Attn: Privacy, 123 Main St, New York, NY 10001
Response Time: We respond to requests within 30 days
18. Supervisory Authority
If you are unsatisfied with our response, you may contact your local data protection authority.
19. Data Processing Agreement
Business customers requiring a Data Processing Agreement should contact: legal@lockandcash.com
20. Privacy Policy Acknowledgment
By subscribing to our service, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described.
Effective Date: These policies are effective as of January 2025 and apply to all users who subscribe on or after this date.